Hyundai Edinburgh West

Bought a new Tucson from the above dealership and they could not do enough to advise me and to make the car exchange go smoothly. Have to give 10 out of 10 to the Sales Executive for keeping me informed all the way through.

We found ourselves in a pickle when our car broke down and was not worth fixing. So after a bit of research we visited Macklin Motors, Hyundai West where we met the Sales Executive. They put us straight at ease when we shared our predicament, they spoke with us about our needs for a car, budget and talked us through the different specifications. They were able to find us the car we wanted, in a short space of time. They kept communication up with us whilst we waited for the car, keeping us updated along the way. When the day came to pick up our new car, they were on hand finalising the paperwork and showing us round the car ensuring we were happy and that we knew how everything operated. We cannot thank them enough, they were a big help and a credit to the company. When we want to upgrade in a few years we will be back. In the mean time we will see you for the services.

Having gone to another dealership (Arnold Shark I mean Clarke) and ordered a black Tucson N line I was told it was on the boat and in the way to the UK , it would be here on the 16/09/2020 collection was set for 18/09/2020. 6 days before collection I got the dreaded phone call it was going to be another 6/8 weeks and there was absolutely none in the UK. I called your Edinburgh west dealership and got put in contact with a Sales Executive and OMG within 6 days I had my new car same make and model just a different colour which, I like better than the black one ordered. The Sales Executive was just the absolute best and kept me well informed of the progress of my application, reg plate everything. This Executive, in my eyes, worked extremely hard and created a miracle in 6 days for me. The aftercare has been amazing and the Sales Executive has kept in contact to make sure everything is okay which we've never had from another dealer before. I honestly can't praise or recommend them enough. I believe in paying it forward and with how amazing the Sales Executive has been they deserves recognition of that so much so that I have also contacted Hyundai to tell them what an outstanding Sales Executive they have been. Like where did youse hide that little diamond of an executive? You need to clone them and put a little one of them in all your dealerships.

I would highly recommend Macklin Motors especially the Sales Exec. They were extremely helpful and friendly from start to finish. We were given great advice, and never pressured. Super helpful and knowledgeable. Would recommend to everyone. Super positive experience thanks!

Excellent service, staff always helpful and courteous.