Terms and Conditions

Disclaimer

Whilst Vertu Motors makes every effort to ensure that the information contained in this website is accurate and current, we give no warranty or undertaking as to the quality, or freedom from error, of the contents of the website. The access or use by you of the contents of this website is entirely at your own risk. Vertu Motors does not make any representation or warranty and expressly disclaims any and all such warranties and terms in respect of any products, services, information or materials. Depending upon the specification, purchasing a new vehicle may involve a time delay between ordering the vehicle and taking delivery. Images of our used car stock may have been digitally altered. This process is done to remove point of sale material from the vehicle and to add a digital backdrop.

Privacy Policy

Please see the privacy policy for details of how data is collected and used.

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Third Party Links

To provide increased value to our users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable directly or indirectly, for the (1) the privacy practices of such websites (2) the content of such websites, including (without limitation) any advertising, content products, goods, or other materials or services on or available from such websites or resources or (3) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

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Terms & Conditions for Vehicle Finance

We act as credit brokers and we are not a lender. Finance is subject to status and finance company acceptance. We can introduce you to a limited number of lenders and their finance products. We will typically receive a commission from the lender, as either a fixed fee or a fixed percentage on the amount you borrow. The commission we earn does not change by the type of finance. A guarantee may be required. The finance rate will vary dependent of customer personal circumstances for in dealership purchases.

Terms & Conditions for 14 Day Money-Back Guarantee

Applies to all used, ex-demonstrator and pre-registered cars. Customers can return the car to the dealership within 14 days from delivery/collection, if usage is under 500 miles, and receive a full refund (except for road fund licence which is refunded pro-rata directly by DVLA) and cancellation of any finance arranged through us, provided that it is returned in the same condition with all keys, manuals etc. The customer will be responsible for arranging return to the dealership and for any costs of doing so.

If the V5 has not yet been received by the customer and cannot be returned with the car, a sum of £250 shall be retained from the refund until such time as the original V5 is provided, or the dealership is able to submit the registered keeper change online.

Any part-exchange vehicles will be paid at the agreed valuation unless a return of the part-exchange vehicle is agreed. Any return of the part-exchange vehicle would be without any liability for the condition of the part-exchange. Excludes commercial vehicles and motorcycles.

Terms & Conditions for Home Delivery

Home delivery on used cars is free if you live under 30 miles from the Vertu Motors dealership where the vehicle is purchased. Any subsequent delivery cost is calculated at an additional £1 per mile over and above 30 miles.

Home delivery is only available Monday - Friday and across mainland England, Wales and Scotland (subject to the delivery location being accessible). The following locations are excluded from Home Delivery: Northern Ireland, Ireland, Scottish Highlands, Orkney Isles, Outer and Inner Hebrides, Western Isles, Shetland Isles, Isle of Man, Isle of Wight, Scilly Isles and Channel Isles.

In order to protect against fraud (including identity theft) the following process will be followed:

- Customers are required to provide sight of their driver's licence prior to Home Delivery either (at Vertu Motors' absolute discretion) (i) by video call with the supplying dealership; or (ii) by prior arrangement in person at a local Vertu Motors dealership.

- Home Delivery will be to the customer address on the Vehicle Order Form which must match the address on the customer's driver's licence.

- The vehicle will be driven to the customer address by the supplying dealership (or its agent).

- Delivery of the vehicle will only be to the named customer and their driver's licence must be available to be re-checked on delivery.

Terms & Conditions for Reserve Online

On successful payment of the reservation fee, we will reserve your chosen vehicle (the Vehicle) for you for 48 hours (the Reservation Period) to enable you to speak to one of our sales advisors. If you make an appointment within the Reservation Period, we will reserve the Vehicle for you until the time of your appointment and extend the Reservation Period until your appointment.

If you have not made an appointment with the selling dealership within 48 hours to discuss the Vehicle, or you do not attend an agreed appointment within 7 days, the Reservation Period will end, your reservation will be cancelled, and your reservation fee will be refunded to you.

Terms

There is no obligation for you to buy the Vehicle, or for us to sell the Vehicle, because of the reservation fee payment. When we receive the reservation fee in cleared funds, we will reserve the Vehicle for you and prevent its sale to a third party for the duration of the Reservation Period. You will receive a confirmation email once the reservation is effective. If you do not receive a confirmation email, then your reservation has not been made effective, so please contact us for assistance.

There may be circumstances when the Vehicle has already been sold (before your reservation fee is paid) but the website has not yet been updated. If this occurs, we will contact you to confirm your reservation has been cancelled and to see if we can find an alternative vehicle for you. Your reservation fee will be refunded.

If you do not make arrangements with the dealership within 48 hours, or if you do not attend an agreed appointment within 7 days of placing your reservation, the Reservation Period will end, and your reservation will be cancelled, with your reservation fee refunded.

If you attend an appointment to discuss the Vehicle and decide not to proceed, the Reservation Period will end. If you purchase the Vehicle at that appointment, your reservation fee will be retained by us as part-payment towards the Vehicle and will be treated as a deposit for the Vehicle. If the Vehicle is not suitable, and you do not wish to purchase it, your reservation fee will be refunded to you.

We may cancel your reservation if you have reserved more than 2 vehicles at any one time, or if the Vehicle is withdrawn from sale for any reason. Your reservation fee will be refunded in either case.

Any refunds can only be processed by the same method as the original payment and to the same card. Refunds will be processed within 7 days of the request, or of cancellation of your reservation, or upon your confirmation that you do not wish to purchase the Vehicle.

We are not responsible for any loss or damage resulting from the failure to comply with these terms, which is outside of our control, or for any loss or damage that was not foreseeable. We have no liability for any loss of profit, business, or business opportunity.

Aftersales Offer Terms and Conditions

Vehicles within manufacturer warranty at the date of service will be serviced in accordance with the relevant manufacturer's requirements. Vehicles no longer within manufacturer warranty at the date of service will be serviced in accordance with Vertu Motors requirements.

The service offer covers the provision of labour and parts for the vehicle service but excludes:

1. the cost of spark plugs or fuel filters;

2. the replacement of any parts that wear out as a consequence of use and which would normally be expected to be replaced periodically, for example (but not limited to), brake pads and discs, wiper blades, tyres, clutch friction facings, cam belts, suspension components, DPF filters and brake fluid changes; and

3. any other work identified as part of a vehicle health check at the time of the service.

The following vehicles/vehicle ranges are excluded from the service offer:

1. Nissan - all commercial vehicles, the Nissan Navara and the Nismo, GTR and RS vehicle ranges.

2. Volkswagen - all vehicles 3 years of age or under, all vehicles with an engine size over 2.0 litres and the VW Golf R.

3. SKODA - all vehicles 3 years of age or under, the Skoda Kodiaq and all vehicles in the VRS range.

4. SEAT - all vehicles 3 years of age or under, the SEAT Terraco and all Cupra vehicles.

5. Hyundai - all vehicles 30 months of age or under, all vehicles with an engine size over 2.0 litres and all vehicles in the N range.

6. Peugeot - all vehicles 30 months of age or under.

Any service performed does not constitute a warranty of any kind and will not cover the replacement of parts which suffer a mechanical failure.

Website use

All intellectual property rights (including but not limited to copyright, trade marks, design rights and database rights, both registered and unregistered) in this website and its contents belong to Vertu Motors plc or one of its group or affiliate companies, or its licensors, or are otherwise used by Vertu Motors plc as permitted under applicable law. No usage rights of any of this website or its contents are licensed to you unless expressly stated in these Terms and Conditions.

You may view, copy and print the contents of this website for your own personal, private, non-commercial use. You agree to make use of this website and its contents only for lawful purposes. You may only establish and/or operate visible or invisible links to this website with the prior consent in writing of Vertu Motors plc.

You may not copy, reproduce, republish, adapt, modify or otherwise use any of the contents of this website for any other purpose (in particular any public, commercial purpose) without the prior consent in writing of Vertu Motors plc. You may not directly or indirectly make use of any software or system in order to extract systematically, routinely or regularly data from this website or its contents. You may not use this website or its contents for any unlawful or malicious purpose, or for the purposes of causing offence, or any defamatory or libellous activity.

Without prejudice to the generality of the paragraphs above, Vertu Motors plc prohibits the use in conjunction with the website of any automated system or software, whether operated by a third party or otherwise, to extract any data or content from this website for comparative websites or any other commercial purpose, without the prior consent in writing of Vertu Motors plc.

Vertu Motors plc reserves the right to monitor your usage of this website and to suspend access to or use of this website if your use contravenes these Terms and Conditions and Vertu Motors plc also reserves the right to take such action as it considers necessary in relation to any unauthorised use of this website.

Telephone Calls

In our continual effort to improve our levels of customer service, please be aware that calls may be monitored and recorded for training and quality purposes.

Competition Terms and Conditions

Competitions are open to anyone aged 18 or over. No alternative prize will be offered. Should you win, we will notify you directly. Specific terms and conditions will apply to each competition.

Vertu BMW | £500 off a New or Approved Used BMW

Terms and Conditions

This promotion is provided by Vertu Motors (Continental) Limited, a company registered in England and Wales with company number 02156457 and whose registered office is at Vertu House, Fifth Avenue Business Park, Team Valley, Gateshead, NE11 0XA (Vertu). Participants agree to these terms and conditions (Terms and Conditions) and any information or instructions published by Vertu form part of these Terms and Conditions.

1) PROMOTION: existing Vertu BMW service customers who receive a £500 off voucher will be eligible for £500 off a New BMW or Approved Used BMW vehicle ordered from a Vertu BMW dealership within 30 days of the date shown on the voucher received, subject to these Terms and Conditions (Promotion).

2) ELIGIBILITY: To be eligible to participate in the Promotion you must be aged 18 or over and reside in the UK.  Employees of Vertu or its affiliates, advertising or promotion agencies are not eligible, nor are members of these employees' families (defined as parents, children, siblings, spouse and life partners).

3) PARTICIPATION: Each voucher may only be used once and is non-transferable.  The voucher must be presented at the time of placing the vehicle order.  Participation in the offer constitutes full and unconditional acceptance of these Terms and Conditions which may be updated from time to time.  Vertu is not responsible for any failure or inability to claim the offer.  Vertu reserves the right to disqualify any participant who it considers (at its absolute discretion) has violated these Terms and Conditions.

4) CANCELLATION: If the vehicle order is cancelled, the participants will not be eligible to receive the discount.  If the ordered vehicle is returned within 14 calendar days of the date of delivery, any refund will be net of the discount received.  The date of delivery counts as day one (1).

5) USE OF YOUR PERSONAL DATA: Any personal data provided when purchasing a qualifying vehicle may be used by Vertu and any affiliated company and shall be processed in accordance with the Vertu Privacy Notice.

6) OTHER: No correspondence will be entered into regarding either this Promotion or these Terms and Conditions.  In the unlikely event of a dispute, Vertu decision shall be final.  Vertu reserves the right to amend, modify, cancel or withdraw this Promotion at any time and for any reason, without notice.  Participants in this Promotion agree that Vertu will have no liability whatsoever for any injuries, costs, damage, disappointment or losses of any kind resulting in whole or in part, directly or indirectly from participation in this Promotion.  Nothing in this clause shall limit Vertu's liability in respect of death or personal injury arising out of its own negligence or liability arising out of Vertu's fraud.

7) SPIRIT OF THE PROMOTION: If a participant attempts to compromise the integrity or the legitimate operation of this Promotion by cheating or committing fraud in ANY way, we may seek damages from that participant to the fullest extent permitted by law.  Further, we will disqualify that participant's claim and may ban the entrant from participating in any future promotions run by Vertu or any of its affiliates.  Vertu shall have the right, where necessary, to undertake all such action as is reasonable to protect themselves against fraudulent or invalid claims including, without limitation, to generate or require further verification as to proof of purchase, as well as the identity, age, and other relevant details of a participant. This process may involve Vertu sharing information with third parties.

8) LAW AND JURISDICTION: This Promotion and these Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. The winner irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or its subject matter or formation (including non-contractual disputes or claims).

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Contract Hire Home Charger Offer

We're pleased to announce a new offer for Q4 2024 where customers can qualify for a 7KW PodPoint home charger with standard installation on qualifying Electric Vehicle (EV) & electric hybrid models paid for by Jaguar Contract Hire & Land Rover Contract Hire.

Terms and conditions:

• To be eligible, orders must be placed between 01.10.24 and 31.12.24.
• The promotion is exclusive to Land Rover Contract Hire transacted directly by Land Rover Retailers.
• If you wish to take up the 7KW home charger and standard installation offer, please sign the client consent agreement presented by the Retailer which gives Jaguar Contract Hire & Land Rover Contract Hire permission/consent to share your limited data with PodPoint: name, phone number, email address, vehicle make, model and what to do if you change your mind and want to opt out.
• On completion, the Retailer will email either a pdf copy of a printed (not handwritten) client consent agreement, or an electronically signed and scanned client consent agreement, to the Land Rover Contract Hire Internal Support team to be categorised and logged. The Retailer will then destroy the client consent agreement via their confidential waste.
• At the start of the following week after the client consent agreements are received, Land Rover Contract Hire will review qualifying orders and client consent agreements to ensure they're eligible before sending securely to PodPoint.
• PodPoint will then email you within 2 working days from receipt of the client consent agreement with a unique link, which once accessed shows the detail of the 7KW home charger and standard installation offer.- If you change your mind, you can follow the details set out on the client consent agreement to remove your permission and your access to the offer.
• If you wish to add additional items to your order e.g. a cable bag, or if the installation goes beyond standard installation, you'll be presented with the additional costs to do so. Once finalised at checkout you'll need to arrange to pay PodPoint directly for these additional items. You will also need to sign up to the PodPoint terms & conditions. These terms and conditions are between PodPoint and you the client.
• Land Rover Contract Hire are not supplying the home charger nor do they have any responsibility or liability for its installation or performance.
• PodPoint will arrange a convenient date for installation at your home address.
• Before going ahead, you must have authority to arrange installation at your main residence. It's also important to check your residence is suitable for a charge point to be installed.
• Signed consent forms must be received by 31st January 2025.
• If you select the lower monthly rental option then the Retailer will include this on the quotation and you will see the lower monthly rental on the order.
• The Retailer will show you the reduced monthly rental and ask you to sign a client confirmation form to demonstrate the lower monthly rental option has been provided.