Customer Testimonials

I would like to let you know about the excellent customer service received from Vertu Volkswagen Mansifled, especially Chris, Fraser and Daniel. The service was second to none and all round congratulations should be given to the team. I would have no hesitation in recommeding them to friends and family.

The service at this dealership is next to none!

Thank you for making my car hunt pleasurable!

my daughter and I picked up her new car from your branch, we were served by a sales agent and felt their level of service has been excellent throughout and we also felt comfortable with their level of honesty.

If I were to change my car, here would be the first place I would commence my search.

Thanks.

Just over a fortnight ago I visited your Mansfield branch looking for a used Volkswagen Polo. You had nothing at that point that I was interested in. Rather than me leaving with nothing and looking elsewhere one of your salesmen spent time speaking to me and finding out all my (many) requirements. He then searched for a car matching all of these requirements and importantly matching my budget. Unfortunately The Salesman had to ring to say one I was potentially interested in had just been reserved and again knowing what I was after he again spent time and located another one for me which I liked the sound of. He reserved the car for me and had it brought to Mansfield for me to look at. I visited and checked the car which I liked and other than a couple of minor issues which he had rectified it was exactly what I was looking for, so I purchased the car which I collected yesterday. I would like to say that the Salesman gave us excellent customer service every step of the way, he was never pushy in any way, was extremely helpful also very polite and friendly. He was the reason we purchased from Volkswagen Mansfield and will visit again in the future.

Thank you to the team at South Hereford Garages in Whitchurch and specifically the Saleman for helping my son buy his first car.
He has just passed out from Army and was in need of purchasing a car in a very small time frame so he can drive back to his new camp. The Salesman was excellent with him considering he was a first time buyer and really helped with the specific of the car he needed, realistic mileage and sorting out a quick turnaround etc.
My son is very excited about picking up his new Polo and the service he got from the team has removed a huge amount of stress that was hanging over him which was threatening to ruin his leave.

The service receptionist really was fantastic. So cheerful and helpful! An absolute perfect start to the day.

I would like to say thank you and well done for the most professional service I have ever had at any dealership.Great doing business with you and I would recommend this dealership.

I am not sure where to find your customer survey but just to let you know that the care and service I received on Thursday 20/10/16 was one of the best experiences I ever had, in connection to the motor trade. My Jazz had been call in for a repair to the airbags, at no charge to myself.

The lovely receptionist was very welcoming , efficient and friendly and the driver of the customer services vehicle was kind and helpful. When a small problem arose they kept me informed and made sure I was happy to wait a little bit longer than expected.

Due to the distance of the Honda dealership from my home village, we use a local garage for our cars. It is within walking distance from our home or to the train station . If these was not such a convenient arrangement I would definitely use your services again

I was driving past the dealership this morning when my car developed a problem. I am a Vertu Citroen customer but needed a phone as my phone was not working. A young lady on reception let me use the phone to ring the AA and made me a cup of coffee while I waited. Top marks to the young lady and thank you Volkswagen for coming to my assistance.

An excellent experience in buying a used car from your company. The sales executive was efficient approachable & helpful throughout the whole process. An absolute pleasure to deal with and a credit to your company. Thank you I will highly recommend to family and friends.

The best car buying experience in 30 years the whole sales team were very friendly indeed. Especially the girl who helped us, nothing was to much trouble for her and she was very knowledgeable about the car/ She is a valuable asset and a credit to your dealership

Top Service from Volkswagen as per usual,!

Just to say how pleased I am with my Volkswagen Polo I picked up from you yesterday. Specials thanks to the Executive who dealt with me for his fantastic customer service! Couldn't be happier!