Customer Testimonials

We visited your site in Nottingham today for a viewing and test drive of a used T-ROC. We were met by the Sales Executive who was courteous and welcoming from the start. They carefully talked us through the process of the test drive and the valuation of our P/Ex. There was absolutely no pressure and they took us to see the car....we were blown away by it's condition. My wife and I took it for a spin and when we got back, I immediately cancelled a viewing of an Audi Q2 we had later in the day in Bradford. The Sales Executive is a real asset to your business, they made us feel relaxed throughout and by the time we left, we were both delighted with our experience and our car. Fantastic dealership and fantastic sales staff!! Thankyou.

Great service, all was sorted out quickly and professionally.

Exceptional customer service from the Sales Executive during the whole procedure of buying my new car. The Sales Executive was professional throughout, but also very friendly, courteous and helpful. They have excellent knowledge of VW cars and conducted both the purchase and handover in a way that gave me confidence in the car and the Mansfield dealership. This is the 4th VW I have purchased from Mansfield and, on each occasion, I have been completely satisfied with my dealings with the team. The service department has also been very good when I have brought the cars in for regular servicing.

The Service Advisor was brilliant, only had a MOT this time and received first class service. Very efficient and they even had the car washed before handing back.

We had a problem with the gearbox on our Tiguan. We were traveling back to Suffolk (11/4/2022) after a family holiday in Bakewell. We limped our way to your Vertu VW Mansfield garage in the hope that they may be able to give us some advice. On arriving my husband spoke to the Service Advisor, who immediately looked at the history of our car on the computer. They could see that we only ever use a VW garage and that the car is well maintained. They promptly found an technician to look at the car. We could see that the garage was extremely busy and we had not expected to be given such outstanding service. All given with a huge amount of empathy and kindness, even to our chocolate Labrador! The technician diagnosed the fault and reassured us that we should be able to make it back to Suffolk, albeit having to stop every time the fault reappeared to reset the car. We made it home safely and have the car booked in at our local VW garage today. However, having always had VW cars and only ever used VW garages, we have never experienced such amazing customer service and goodwill. If only your garage was in Suffolk, as we would certainly be using you to look after our VWs! Once again, we can't thank the dealership enough. Best wishes.

Just a quick message to thank everyone in the service department from the general manager down. The handling of the problem with my car was ever impeccable. 10 out of 10 yet again.

I spoke to a Parts Advisor on the telephone and they helped me to find the best solution to my problem. Despite difficulties with the signal, they advised me of the best way to deal with the replacement of the cover for my wing mirror which appeared to have been stolen and ordered me the relevant part. I received a text message when the part had been received in store. When I went to collect the part the Advisor went above and beyond their duties and fitted the part for me. I know it would have taken me much longer and I would have found it difficult. They understood that and did it for me. I was so grateful to them. Thank you.

I visited the dealership in view of changing my car. I have nothing but praise for the Sales Executive who dealt with me. From start to finish they were excellent. Their knowledge and personality helped to put me at ease. Their patience in explaining PCPs and use of the phonetic alphabet was a brilliant touch. I have used you for servicing for a while, which was superb. So I hoped sales would be as good, it is. Thank you.

Excellent service from the Sales Executive who recently sold me a new car. They explained everything very clearly, consequently I am very pleased with my new purchase.

In response to the Sales Executive, their helpful attitude and their commitment to looking after me in purchasing my car I would be very pleased to recommend them to my family and friends should they want to buy a car.

It was a pleasure dealing with the Sales Executive who was professional, helpful and efficient. From viewing and test driving the car to sorting the the part exchange of my old car and collecting the new car the following week, we were very impressed. Great service, great value and very happy indeed.

The Sales Executive made the process of buying my first car very easy. They explained everything in detail and went above and beyond to make sure I was happy with the car I was buying. I would highly recommend them and their team to anyone looking to buy a new car.