Customer Testimonials

The Service Advisor was helpful, informative and efficient, advising me regularly how my vehicles service was progressing. Received service video, showing me the actual condition of tyres, exhaust etc. whilst i was waiting on my vehicle being washed and vacuumed. Very happy with the friendly efficient service i received at Macklin Ford Dunfermline

I would just like to thank the sales exec for all their help in getting me the car that I was looking for. They are a fantastic sales exec, very professional and friendly no pressure in buying and a very good listener. I would also like to say I would recommend Macklin motors to my friends and family. Once again thank you for all your help.

My car has recently been in due to several faults, the service I received from the Service Advisor was exceptional, I was kept informed during the process and they made sure I was happy with everything. Massive Thank You.

Throughout the purchase process of our new car, the attentive and professional service from the sales executives at this dealership.

Very impressed with dealership and Macklin in general.

Thanks to the team for getting my car fixed again this morning, it is a new EcoSport that has had a problem with both its indicators on the wing mirrors, one was replaced a few weeks ago and the other one was replaced today, I had the car back by 10.30 and it was all washed and hovered which was nice. Great service!!

I bought a brand new EcoSport in June, I love it, it is my pride and joy!! A few weeks ago I noticed that the indicator on the passengers side wing mirror had water in it. I immediately contacted the Sales Executive who sold me the car, he asked me to bring it in as soon as I could, He had a look agreed it wasn't right and contacted the service department. A new one was ordered there and then. When the part arrived they fitted me in the next working day to have it replaced. Spoke to the Sales Executive who kept me updated during the repair and I had my car fixed while I waited. Great service from both Sales and Service Department. Thanks

I have to say the customer service was fantastic. The Executive who dealt with me looked after our needs, wants and desires, he was friendly, warm and very trusting. Definitely an asset to the company, until speaking to him my customer service experience had been poor elsewhere but he restored my faith, so much so that when returning with my daughter we asked for him. This young man deserves the honour of employee of the month! Keep up the excellent customer service!

Great service experience completed on time and personal interface was excellent ...

Have just picked up my new vehicle from Macklin Motors in Dunfermline, great customer service and the sales executive was spot on!

This is too thank yourself and all the front desk staff for all the help i received over the past three or four years. The Fantastic customer service I received at Macklin Motors Ford Dunfermline was second to none.

I wish to express my gratitude and appreciation with regard to the professionalism,kindness and extremely courteous way in which your sales executive approached,negotiated and executed my purchase from you.

Thank you to the service adviser for making my visit so easy and handling my repair effortlessly and to the mechanical team who made the repair work happen in time for my attendance at a family funeral .