Customer Testimonials

I've been a Ford customer along with my family for 12 years now, I looked online a Ford Titanium, exactly what I wanted and thought I'd try dealing with another (Ford) branch and I was put through to your Sales Executive. I can honestly say I feel extremely happy that I was put through to him. The way he has worked to get me into this new car, his communication and just customer care is so evident in the way he has dealt with me as a customer has not only meant that I have purchased the car I really wanted but has restored my faith in Ford. Please can you congratulate him on excellent customer service and for making my wife and I so happy with our recent purchase (we cannot wait to get into it!!) Please also accept my warmest thanks for having such a caring team up there in bonny Scotland!

I would like to say how very helpful two members of your staff were when I purchased my car from them on the 30th November.

Both were extremely helpful, courteous and very efficient, a refreshing change; nothing was too much trouble for them. I would not hesitate in recommending them and using that branch again in the future.


I had been to several competitor garages that weekend and not one sales person was helpful or interested, I had become very dismayed until walking into your showroom for help.

Recently you gave my Peugeot 206 it's winter check. Thank you for your excellent service. Your Service team were so efficient, kind a courteous, which means so much when one is as old as I am. It's good to know that if I have a problem you are there to help me.

We are writing to draw your attention to the excellent personal service provided by Ted Robinson when we purchased our daughter's Ka from Bristol Street Motors. Ted was polite, friendly and made the buying process easy and hassle free. He put us and our daughter at ease and managed to make the whole process a pleasurable one.

After years of buying cars it is a rare thing to come across a salesman who is so personable and genuine. Ted is clearly a great asset to your company and we would be grateful if you could pass on our thanks to him.

I would like to express my sincere gratitude for the manner in which your Sales Executive negotiated me through the process of ordering a new movability car.

From the first introduction to driving away in the new car, she was extremely pleasant and patient; gently steering me through what in the past has been a very stressful procedure. I feel justified an acknowledging the slick and friendly service that she proffered, due to my dealings with other dealerships in the past.

In my opinion she is a credit to the your company and I will look forward to doing future business with her.

I'm writing to commend your aftersales department at SEAT Derby on Pride Park. In particular your Aftersales Manager and Technician, who are two of the most professional and helpful people I have come into contact with from an aftersales prospective.

The service they provide is exemplary, be that opening up 15 minutes early to ease my onward travel, being very flexible on what dates / time are available to booking in work on the car or keeping me updated with the very quick completion of the work required. I am extremely glad that I recently traded in our Audi replacing it with a SEAT Leon.

Earlier this year I purchased a used Honda, which I am pleased with. The sales department were first class in the dealing and were even able to cope with my 'odd' sense of humour.

Having owned the car for a short while, a couple of issues emerged with some warranty work being requested by myself (i.e, Honda 3 year warranty balance). These two claims were handled extremely well, "Service with a Smile!" Other minor requests and queries have been handled in the same manor, with 5 Star + award to be given.

Over the years I have owned various makes and models of cars (including Hondas) but the service given by Grantham Honda Service Department is the best. I live 30 miles from this branch, but it's worth the same time and effort as satisfaction will always prevail.

I wanted to take an opportunity to thank you and your team for the service I received during a recent visit to your garage.

Having recently purchased a used Ford Focus I decided to book it into your dealership to continue the main dealer service history.

Given the registration and age of the vehicle I was a little sceptical on how it would received but I need not have worried, and was very pleased with the customer service and reception I received in particular from Service Receptionist, he advised me on my servicing options and demonstrated a genuine interest in my list of defects. He also took the time to generate estimates for work not necessary at the time of servicing but which I will review and consider in the future.

I would also like to thank the body shop who took the time to generate and amend an estimate for minor body work.

Overall I had a pleasant experience and working in the motor trade I understand the value of customer service, and taking an interest in your customers regardless of the age of vehicle your presented with, I appreciate my Ford is an older model but nether the less the interest and attitude of your staff remained positive and very helpful.

I will certainly consider your garage for any residual work and look forward to continuing my service history with you.

I Picked up our Kuga from Macklin's a couple of weeks ago, all i can say is excellent service, very relaxed and professional service. good facilities, cracking play area for the kids, good enough to drop them off for a couple of hours.

I've had 17 cars in the last 17 years and this has by far been the best dealer service I've had. It was actually a pleasurable experience.

Loving the Kuga.

The sales person was very informative, co-operative and extremely helpful. Impressed by the customer service I received.

This is the 3rd Focus we have had from your salesmen at Bristol Street Shirley. He knows exactly what we want, exactly our budget and he knows that what we ask for is what we want and just gets in there with the minimum amount of fuss. We have built up a relationship with your salesmen and he with us so that we have reached a total understanding.

The overall experience we received at Bristol Street - Shirley was excellent. The sales team were very helpful especially with helping me meet my budget and as my parents were with me, answered all questions we asked efficiently and explaining everything we needed to know. My parents had already bought their car off them 2 years ago and recommended them to me. We will definitely use Bristol Street again.